Netscalers are no laughing matter

Found this conversation I had with an Expedia* network engineer about a year back. Made me shed a tear of laughter and sadness ...

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2:54 PM

once upon a time a boss was told that he was responsible for anything bad that happens on all 130 netscalers at expedia

said boss then immediately changed all passwords on all netscalers and asked his network team to manage these appliances

said network team had no clue how to manage said appliances so the tickets backed up

and up

and as the tickeets backed up...

network engineers got fired for messing up the netscalers

and then so did the boss

until there was no one left to manage the appliances

so then .. the natives got restless

.. as teams started to build vips and have issues with vips... the network team was told to fix vips and all vip issues

but buried under piles of tickets the network team still wasn't able to fix the vips

because they couoldn't reach their keyboards

however, it was said by the powers that be that teams would then once again be able to build vips in the realm as long as the network team peer review all changes

yesh, and eli and them can pretty much just ping the brave knight Tajon to peer them and all is well

while the poor, poor (literally broke) network team continue to flail about under piles of tickets

the end

*He was so proud of having worked there, it's not even on his linked in profile.